I'm a kick ass designer!
I have a Master's degree in HCI and have experience in both mobile and medical industries. I have done observations and contextual inquiries, wireframes and prototyping, and usability testing; the whole gamut of user experience.
I think this wealth of experience and knowledge is exactly why we should work together. Check out my work below.
Contact: tshakesp@gmail.com
View: resume
Recent Work
Additional Work
Calendar on MOTOBLUR • Contacts Utility on MOTOBLUR • Customer Service Representative Website • Calendar on Droid • Social Networking on iPhone • Good on Nokia • Good on Window Mobile • Heart Monitor • Defibrillator
Good on iPad
As lead interaction designer, I was tasked with creating an iPad version of the current iPhone Good application. I combined the expected iPhone behaviour of our product with iPad's interaction models allowing the application to better use screen real estate while maintaining a familiar feel and flow. With iPad, and also iPhone 4, all icons had to be resized and I am in charge of maintaining an image library for all of iOS.
Good on iPhone
Taking the current iPhone Good enterprise application; which offers secure access to email, calendar and contacts; I have added new features to the client UI. One feature is a browser that gives users access to their intranet sites; another feature is the ability to sign in to their corporate messenger client to communicate while on the go. I've also enhanced many of the current features such as the ability to save email attachments and view them full screen.
Carbon on Android
Creating a new product for Android phones that combines both personal and work related email, contacts, and events; I designed the Information Architecture for the various screen types needed within the application. Acting as lead designer, I worked closely with the product owner to uncover requirements, other designers as those features were created, and engineers while they implemented the designs. I maintained wiki pages detailing the interactions of features I worked on such as signature settings and email.
Good on webOs
I was the lead interaction designer in charge of creating the Good application on the webOS platform. I created mockups and icons that were in line with what a user would expect from a webOS application. Working in the Agile methodology of sprints, I worked closely with engineers to implement designs and the product owner to prioritize the backlog. I also developed a style guide document for other designers who would be developing on the webOS platform.
Calendar on MOTOBLUR
For Motorola's Android based platform, MOTOBLUR, I designed the calendar application for 1.0 and 1.5 version. The calendar combined all of the user's google calendars and exchange calendar into one view. I also designed features typically found in calendars such as event creation and responding to events. For this project, I created specs with high fidelity mockups and worked with the engineering team during implementation. I also designed widgets for the home screen and aided with the usability testing of those concepts.
Contacts Utility on MOTOBLUR
As China customers are not allowed to sync their contacts with MOTOBLUR, I designed a phone utility to allow them to manually backup and restore their address book in lieu of the ability to sync. Working with many different groups, I was able to understand the technical requirements to accomplish this task and phone limitations. Using this knowledge, I was able to create a simple and easy process for the end user.
Customer Service Representative Website
To aid in a more efficient customer service center, I created low fidelity wireframes to improve the website portal used by both carrier and Motorola representatives when helping customers with their MOTOBLUR service. After learning the work flow of representatives, I was able to redesign the portal's navigation and layout to be more role-centric, aiding in the work flow of what the representative was trying to accomplish.
Calendar on Droid
I worked on the calendar application, making improvements to the native Android UI to enable the ability to add an Exchange calendar while maintaining Google's visual style and interaction model. Specs and mockups were created as documentation. I also created an interactive flash-based prototype for Motorola's Board of Directors.
Social Networking on iPhone
I was the lead interaction designer on a social networking application for the iphone that would aggregate updates from sources such as Facebook, Twitter, and Flickr. I put together a focus group to gather information from our target audience to help guide the designs. Based on feedback from the group and Apples HIG guidelines, I created high fidelity mockups for the engineering team to implement and an interactive demo to show company-wide.
Good on Nokia
To port our existing enterprise application to Symbian based Nokia phones, I went through our current Good application to determine what needed to be changed to mirror Symbian's interaction models, layouts, and visual styling. I created mockups and specs that detailed the end result of the application and highlighted the deltas that needed to be addressed.
Good on Windows Mobile
In the next revolution of Good's enterprise application, I was responsible for three features: a VPN solution allowing customers access to their intranet sites via their mobile phone, various settings to aid in battery conservation and data usage, and a quick way to add new contacts. All these features were documented in specs which were revisited as implementation ran into snafus or usability issues were uncovered.
Heart Monitor
To create the next generation of portable heart monitor for Welch Allyn, interviews were conducted with hospital personnel, air medics, and combat medics regarding the usage of the current products. From these interviews, requirements were uncovered that dictated the design. Group sessions were held with all stakeholders to discuss form and function as well as some preliminary designs associated with the requirements.
Defibrillator
At Welch Allyn, I created paper prototypes for defibrillators to be used by EMTs. The designs were based on research conducted in facility observations and focus groups. Once the prototypes were created, usability tests were conducted to validate the designs. Based on the results, recommendations were made to change the product for the next release.